Refund policy

Refund Policy

Thank you for shopping with Jenny's Honey! Because our raw local honey and creamed honey are food products, we cannot accept returns or offer refunds for changes of mind. All food sales are final.

Damaged or Broken Items

We pack every order with extreme care. If an item arrives broken, leaking, or damaged during shipping, we'll make it right immediately.

• How to report damage: Call or text us at 205-641-9348 within 48 hours of delivery.
• What to include: Your order number and a clear photo of the damaged jar and packaging.
• Our solution: Once verified, we'll ship a brand-new replacement at no extra cost, or issue a store credit.

Farm Pickup Orders

Please inspect your jars at pickup before leaving. If you notice any issues with a seal or lid, we'll swap it out on the spot.

Questions? Call or text our farm team: 205-641-9348